Returns & Exchanges

Due to the perishable nature of our heirloom beans and pantry staples, we do not accept returns on food items, but we are committed to ensuring you are satisfied with your Rancho Gordo experience. If your order arrived damaged or if there was an error in fulfillment, please contact us within 14 days of receipt.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your package for any signs of damage or missing items from your order list.

• 2.
  Contact Customer Support

  If there is an issue, email us at [email protected] with your order number and a brief description of the problem.

• 3.
  Provide Documentation

  For damaged goods, please include clear photos of the shipping box and the affected products to help us improve our packaging.

• 4.
  Resolution and Credit

  Once your claim is reviewed, we will issue a replacement or a refund to your original payment method for any qualifying items.